Privacy Policy

Privacy Policy

HotelCard Factory respects and strictly protects all personal and commercial information submitted by our global business customers. This privacy policy explains how we collect, use, store and protect your data when you browse our website, send inquiries, place orders and cooperate with us.

1. Information We Collect

We only collect necessary business-related information from you for order communication and production arrangement, including:

  • Contact information: Name, company name, email address, WhatsApp number, phone number;
  • Business data: Hotel lock parameters, custom design artwork, employee photos for ID badges, order quantity, shipping address;
  • Website access data: Browser information, access time, page browsing records via basic cookies.

2. How We Use Your Information

All collected data will only be used for our cooperation business, including:

  • Reply to your inquiry, provide quotation, sample arrangement and order follow-up;
  • Complete card production, chip programming, printing, packaging and global delivery;
  • Handle after-sales problems such as product defects, logistics damage and return refund;
  • Send product update, compatible lock model and factory promotion information with your consent.

3. Data Confidentiality & Protection

  • We will never sell, rent, transfer or disclose your personal, hotel confidential lock data and brand design files to any third-party companies without your written permission;
  • All your exclusive design drafts, hotel encryption data and employee portrait materials are stored in encrypted local servers. We can permanently delete all your confidential files after your order is fully completed upon your request;
  • Our internal staff must sign a confidentiality agreement before accessing customer business data to prevent information leakage.

4. Cookie Notice

Our website uses basic functional cookies to optimize browsing experience, record product viewing preferences and accelerate page loading. You can disable cookie storage at any time through your browser settings.

5. Your Data Rights

You have the right to check, modify or request deletion of all your personal data stored in our system at any time. If you need to adjust or clear your information, please contact us by email or WhatsApp.

6. Contact For Privacy Issues

If you have any doubts or requests about our privacy protection rules, please contact us via the following channels:

Email: infohotelcardfactory@gmail.com

WhatsApp: +852 46664004